RipLocker LLC

Return & Refund Policy

Please read this policy carefully before making a purchase.

1. All Sales Are Final — No Returns

At RipLocker LLC ("RipLocker," "we," "us," "our"), all sales are final. We do not accept returns, exchanges, or cancellations for any reason.

This policy exists because we deal exclusively in collectible products, including but not limited to Pokémon singles, booster packs, sealed boxes, tins, and other sealed trading card products. Once a collectible product leaves our facility, we cannot guarantee its condition, authenticity, or that sealed product has not been tampered with, weighed, searched, or resealed. To protect all collectors and maintain the integrity of our marketplace, we enforce a strict no-return policy.

By placing an order on https://riplocker.co/, you acknowledge and agree that all sales are final.

2. Exception: Damaged During Shipping

In rare instances, we will provide a refund or replacement if your order was damaged during shipping.

To be eligible for a shipping damage claim, you must:

1. Contact us at support@riplocker.co within 48 hours of delivery confirmation.
2. Provide your order number.
3. Provide clear photos of:
   • The damaged product(s)
   • The exterior shipping packaging
   • The shipping label
4. Retain all original packaging and product until your claim is resolved.

We reserve the right to deny any damage claim if:

• Damage was caused after delivery (mishandling, improper storage, etc.).
• You failed to report within 48 hours.
• Photos do not clearly show shipping damage.
• Product shows signs of being opened, searched, or tampered with.

If approved, we will, at our sole discretion, either:

• Ship a replacement of the same item (subject to availability), or
• Issue a full or partial refund to your original payment method.

Refunds for approved damage claims will be processed within 5–10 business days.

3. Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, you must:

1. Check with household members, neighbors, and your local post office.
2. Wait 48 hours (carriers sometimes mark delivered early).
3. Contact us at support@riplocker.co.

We are not responsible for packages marked as delivered by the carrier and confirmed lost or stolen after delivery. We may, at our discretion, assist with a carrier claim.

4. Wrong Item or Missing Item

If you received the wrong item or an item is missing from your order, contact support@riplocker.co within 48 hours of delivery with photos of what you received. We will correct verified errors at no additional cost.

5. Cancellations

We do not accept order cancellations once an order is placed due to the fast-moving nature of collectible inventory. If your order has not yet been fulfilled, contact us immediately and we will make a reasonable effort to cancel, but we do not guarantee cancellation.

6. Chargebacks

Initiating a chargeback or PayPal dispute without first contacting us to resolve the issue is a violation of our Terms of Service. We will provide all order, tracking, and communication records to your financial institution to dispute fraudulent chargebacks.

7. Contact

Disclaimer: This policy is provided as a template for informational purposes and does not constitute legal advice. Consult with a licensed attorney in your jurisdiction.